revocation instruction

Ladies and Gentlemen,

Contracts with real estate agents and brokers are subject to the right of revocation as of 13 June 2014 if they were concluded e.g. by e-mail, telephone or letter and therefore require a revocation instruction. We would be happy to send you information about our properties. However, in order to do so, we need your consent.

Would you like us to send you the information before the end of the statutory revocation period and execute the brokerage contract immediately? As a precautionary measure, we would like to point out that your 14-day right of withdrawal expires upon complete fulfilment of our brokerage activities. You will find a complete instruction on your right of withdrawal as a consumer below.

The commission included in the contract is of course only due when you actually buy or rent the desired property. In this respect, your enquiry remains non-binding even if you agree to immediate brokerage.

Please confirm us by e-mail if we are to take action on your behalf before the expiry of the revocation period and you have taken note of the above information on the expiry of the right of revocation.

As soon as we have received your confirmation email, we will immediately send you the requested detailed information about the property. If you do not send this, you will receive the information after the 14-day cancellation period has expired.

Cancellation policy for consumers

right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, please send your clear statement of your decision to withdraw from the contract you have entered into with us by post, fax or email to

Krocker GmbH
Schützenplatz 14, 01067 Dresden, Germany

Phone: +49 351 - 27 20 66 60
Fax: +49 351 - 27 20 66 61

Email: info[at]

You are welcome to use the following sample revocation form. However, this is not mandatory. In order to comply with the revocation period, it is sufficient if you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Please note the consequences of revocation

Upon revocation of the contract, we shall reimburse you for all payments made by you to date, including delivery costs, immediately and no later than fourteen days from the day on which we received notification of your revocation of this contract. An exception are additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

If you expressly requested us to commence the Services during the withdrawal period, you shall pay us a reasonable amount equal to the proportion of the Services already provided by the time you notify us of the exercise of the right of withdrawal in respect of this Agreement in relation to the total Services provided in the Agreement.

(If you wish to cancel the contract, please copy this text and return the completed form to us.)

Sample withdrawal form


Krocker GmbH
Schützenplatz 14, 01067 Dresden, Germany

Phone: +49 351 - 27 20 66 60
Fax: +49 351 - 27 20 66 61

Email: info[at]

I/we (*) hereby cancel the contract concluded by me/us (*) for the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in the case of notification on paper)

- date

(*) Delete as appropriate.

Krocker GmbH
Schützenplatz 14
01067 Dresden, Germany

Phone: 0351 27206662

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